DELIVER ADVICE, AND CLAIM YOUR FEEDBACK OF OUR SERVICE THROUGH AIRPORT CONTACT CENTER: 172
1. Security Screening
Prepare your travel documents (valid passport, airline ticket or booking confirmation, and visa (if needed)
Put items containing liquids, aerosols and gel into the tray
Put electronic items (i.e. laptops, mobile phones, tablets) and metal (e.g., locks, coin) into another tray.
Loose jackets, sweaters, hats and shoes then put into a tray
Put your luggage in the X-ray conveyor belt
Physical examination will be carried out by using a walkthrough metal detector.
2. Prohibited baggage
Indonesia has strict regulations for passengers carrying prohibited items in flight. You are strongly advised to ask the airline staff before check-in if it is not convinced by the items in your hand luggage, to prevent unnecessary delays.
follow the "Arrival" and "Baggage Claim"
Check the information screen on the Conveyor Belt to your flight
If the lost luggage, you can contact the staff at the airline counter Lost and Found
Available facilities trolley in the baggage claim area.
If needed, you can use the services of a porter to help carry luggage