Juanda Airport Receives award for Prime Service 2016 from Ministry of Transportation

Surabaya -  The Juanda International Airport successfully earns the title of Prima Utama, Top Prime Service in the event of award granting ceremony for prime service for public service units within the Ministry of Transportation Year 2016. The award was granted by the Minister of Transportation of the Republic of Indonesia in Jakarta, Monday (19/9).

In addition to the Juanda  International Airport, nine other airports under Angkasa Pura I also receive this award, namely Prima Utama award for SAMS Sepinggan Airport Balikpapan, Sam Ratulangi Airport, Manado, and Ngurah Rai Airport, Bali. 

Meanwhile Prima Madya or Medium Prime Service was earned by Adisutjipto Airport Yogyakarta, Lombok International Airport, Ahmad Yani Airport Semarang, Adi Soemarmo Airport Solo, and Sultan Hasanuddin Airport Makassar, while Syamsuddin Noor Airport Banjarmasin receive the award Prima Pratama, first class prime.

This award for public service is granted by the Ministry of transportation and can be earned by employees of the Juanda Airport for their hard work in improving the service to service users” said Yuwono, GM of Juanda Airport.

"We feel enthusiastic and happily welcome this award and we are motivated to improve services to service users," said Yuwono.

Granting of Prima service for Public Service Units within the Ministry of Transportation is an activity carried out every two years by the Ministry of Transportation. Assessment for this award is performed independently by an assessment team headed by an Expert Staff from the Ministry of Transportation for Public Services with members including Representative from the Ministry of State Apparatuses Empowerment and Bureaucratic Reform, Ombudsman of the Republic of Indonesia, academicians, transportation observers and journalists.

The assessment was performed in June-August 2016 based on nine assessment criteria namely vision, mission, and service motto, service standard, procedure mechanism system, human resources, service facilities and infrastructure as well as complaint handling, in addition to, based on survey on public satisfaction, public service information system and productivity in the achievement of service target.